resources
Tenants Resources
Here you will find all the information you need to maximize your experience with our advanced technology services.
Explore our resources and don’t hesitate to contact us if you need personalized assistance.
Tenants Resources
Find answers to frequently asked questions about using our technology services, troubleshooting common technical issues, and other helpful information here to enhance your living experience in your WifiPlex-equipped home.
Please review the questions and answers below before contacting our technical support team:
Username must be entered in lowercase and password must respect lowercase / uppercase characters. If you are sure that you are entering the correct information, your device may need additional authorization. This is particularly the case for entertainment devices (eg Xbox console, television, PlayStation 4 console, etc.). For a complete list of devices and how to do it
I have not received my username and / or password.
Your username and password will be given to you by your landlord.
I forgot my username and / or password.
Your username and password can be reset by our technical support team. Please contact us through the form or by email.
I see the network (SSID), and I am well connected, but I no longer have access to the Internet.
It is possible that your access provider (Videotron, Bell, Cogeco, etc.) is currently experiencing an outage in your area. Please contact our technical support team, who will be able to diagnose the problem.
My TV / Xbox / PS / ChromeCast won't connect
Some devices require additional authorization. We may need to give access to your device using its MAC address due to our encryption method (WPA2-Enterprise).
I tried several connections to the network of my home, without success
Some devices require additional authorization. We may need to give access to your device using its MAC address due to our encryption method (WPA2-Enterprise).
What devices can I connect to your network?
All devices are compatible (computers, iPhone, iPad, tablet, etc.). Some devices need additional authorization due to our encryption method (WPA2-Enterprise).
What is the list of devices requiring additional authorization?
Game consoles and streaming devices must be allowed. (Xbox, Playstation, Apple TV, Chrome Cast). Just send us your MAC address so we can give you access.
How can I find the MAC address of my device?
Please refer to this article for all the necessary information.
I have a computer with Windows 7, but I cannot connect to the network.
Please refer to this article for all the necessary information.
I have a device with Android, but I cannot connect to the network.
Please refer to this article for all the necessary information.
Is my building's network secure?
Our equipment uses the latest encryption and isolation technologies so that each tenant is isolated on their own network. Your neighbors will therefore not have access to your devices.
Can I consult all the websites?
Internet access is completely open; there are no restrictions on our equipment. Please check with your landlord for terms and conditions of use.
I don't see the network of my building
Please contact our technical support team so that we can assess your network. All buildings are unique, and it is possible that the access points (antennas) are not well positioned or that they are not numerous enough. In all cases, we will take the necessary steps with your landlord to remedy the situation.
I am connected to the network, but the Internet is extremely slow.
Please contact our technical support team so that we can assess your network. All buildings are unique, and it is possible that the access points (antennas) are not well positioned or that they are not numerous enough. In all cases, we will take the necessary steps with your landlord to remedy the situation.
I sent a technical support request to your team, but I still haven't received a response.
Your landlord has set up our equipment specifically to establish a wireless network. In some cases, it is possible to run a cable to our equipment. Having said that, it will be necessary to come to an understanding with your landlord before we begin such steps.
Is it possible to connect me using a network wire?
Our technical support team responds to service calls 7 days a week and prioritizes requests. Your request is important to us, and you will be contacted shortly. You can also try to reach us by using the live chat on the main page of our website.
I am about to leave my accommodation; is it possible to deactivate my account?
Your username and password will be automatically reset by our technical support team when your landlord notifies us of your departure.
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