Tenants Resources

Find answers to frequently asked questions about using our technology services, troubleshooting common technical issues, and other helpful information here to enhance your living experience in your WifiPlex-equipped home.

Please review the questions and answers below before contacting our technical support team:
Username must be entered in lowercase and password must respect lowercase / uppercase characters. If you are sure that you are entering the correct information, your device may need additional authorization. This is particularly the case for entertainment devices (eg Xbox console, television, PlayStation 4 console, etc.). For a complete list of devices and how to do it
Your username and password will be given to you by your landlord.
Your username and password can be reset by our technical support team. Please contact us through the form or by email.
It is possible that your access provider (Videotron, Bell, Cogeco, etc.) is currently experiencing an outage in your area. Please contact our technical support team, who will be able to diagnose the problem.
Some devices require additional authorization. We may need to give access to your device using its MAC address due to our encryption method (WPA2-Enterprise).
Some devices require additional authorization. We may need to give access to your device using its MAC address due to our encryption method (WPA2-Enterprise).
All devices are compatible (computers, iPhone, iPad, tablet, etc.). Some devices need additional authorization due to our encryption method (WPA2-Enterprise).
Game consoles and streaming devices must be allowed. (Xbox, Playstation, Apple TV, Chrome Cast). Just send us your MAC address so we can give you access.
Please refer to this article for all the necessary information.
I have a computer with Windows 7, but I cannot connect to the network.

Please refer to this article for all the necessary information.

Please refer to this article for all the necessary information.

Our equipment uses the latest encryption and isolation technologies so that each tenant is isolated on their own network. Your neighbors will therefore not have access to your devices.

Internet access is completely open; there are no restrictions on our equipment. Please check with your landlord for terms and conditions of use.
Please contact our technical support team so that we can assess your network. All buildings are unique, and it is possible that the access points (antennas) are not well positioned or that they are not numerous enough. In all cases, we will take the necessary steps with your landlord to remedy the situation.
Please contact our technical support team so that we can assess your network. All buildings are unique, and it is possible that the access points (antennas) are not well positioned or that they are not numerous enough. In all cases, we will take the necessary steps with your landlord to remedy the situation.
Your landlord has set up our equipment specifically to establish a wireless network. In some cases, it is possible to run a cable to our equipment. Having said that, it will be necessary to come to an understanding with your landlord before we begin such steps.
Our technical support team responds to service calls 7 days a week and prioritizes requests. Your request is important to us, and you will be contacted shortly. You can also try to reach us by using the live chat on the main page of our website.
Your username and password will be automatically reset by our technical support team when your landlord notifies us of your departure.

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Whether you are experiencing technical difficulties, have questions about using our services, or need immediate assistance, our technical team is here to help.