resources
Tenants Resources
Here you will find all the information you need to maximize your experience with our advanced technology services.
Explore our resources and don’t hesitate to contact us if you need personalized assistance.
Tenants Resources
Find answers to frequently asked questions about using our technology services, troubleshooting common technical issues, and other helpful information here to enhance your living experience in your WifiPlex-equipped home.
Please review the questions and answers below before contacting our technical support team:
I have not received my username and / or password.
I forgot my username and / or password.
I see the network (SSID), and I am well connected, but I no longer have access to the Internet.
My TV / Xbox / PS / ChromeCast won't connect
I tried several connections to the network of my home, without success
What devices can I connect to your network?
What is the list of devices requiring additional authorization?
How can I find the MAC address of my device?
I have a computer with Windows 7, but I cannot connect to the network.
Please refer to this article for all the necessary information.
I have a device with Android, but I cannot connect to the network.
Is my building's network secure?
Our equipment uses the latest encryption and isolation technologies so that each tenant is isolated on their own network. Your neighbors will therefore not have access to your devices.
Can I consult all the websites?
I don't see the network of my building
I am connected to the network, but the Internet is extremely slow.
I sent a technical support request to your team, but I still haven't received a response.
Is it possible to connect me using a network wire?
I am about to leave my accommodation; is it possible to deactivate my account?
Useful Links
Resource Link
Wifiplex upgraded internet connectivity, boosting speeds for all units and laying a foundation for future tech advancements.
Resource Link
Wifiplex added smart TV options, expanding tenants' entertainment choices and improving their living experience.
Resource Link
Wifiplex added smart TV options, expanding tenants' entertainment choices and improving their living experience.
Support
You have a question
or a problem qwe can help with?
Whether you are experiencing technical difficulties, have questions about using our services, or need immediate assistance, our technical team is here to help.