At Wifiplex, we are committed to providing equitable access to all our digital services, ensuring that every customer, including those with special needs, can fully benefit from our solutions. This plan outlines our approach to meet and exceed the accessibility standards required by the Canadian Radio-television and Telecommunications Commission (CRTC).

 

1. Commitment and Policy

Accessibility Policy: Wifiplex adopts a comprehensive accessibility policy aimed at supporting and continuously improving access to our services for people with all types of disabilities.

Responsibility: We have appointed an Accessibility Officer to ensure the effective implementation of our policy and compliance with legal and ethical standards.

2. Staff Training

Mandatory Training: All employees undergo extensive training on accessibility principles, including the use of assistive technologies and adapted communication techniques.

Continuous Updates: Regular training sessions are held to maintain and update our team’s knowledge according to the latest innovations and best practices in accessibility.

3. Digital Services Accessibility

Website and Applications: Our development team ensures that our website and mobile applications comply with WCAG 2.1 Level AA standards, with regular testing to identify and address any issues.

Communication Tools: We offer options such as live chat and video support to accommodate the needs of deaf or hard-of-hearing customers.

4. Customer Assistance

Accessible Contact Options: We provide a range of contact options including telephone, email, live chat, and TTY, to ensure all customers can easily communicate with us.

Accessible User Guides: Our user guides are available in alternative formats such as Braille, audio, and simplified electronic formats to ensure accessibility for all our users.

5. Equipment and Technology

Accessibility Evaluation: We regularly evaluate the devices we provide, such as modems and routers, to ensure they are accessible and meet users’ needs.

Continuous Improvements: We are committed to continuously improving the accessibility of our equipment based on customer feedback and technological advancements.

6. Feedback and Continuous Improvement

Feedback Procedure: Customers can easily provide feedback on accessibility through a dedicated procedure, accessible via our website wifiplex.ca/lca and customer support 514-556-1556 or by email admin@wifiplex.ca.

Review and Action: Our accessibility plan is reviewed annually, considering customer feedback and audits, to make necessary adjustments.

7. Documentation and Communication

Annual Reports: We publish an annual report detailing the progress made in accessibility and the challenges encountered.

Transparent Communication: We openly communicate our progress and ongoing improvements in accessibility, ensuring transparency and ongoing commitment to our customers.

 

Wifiplex reiterates its commitment to accessibility and inclusion, with the ambition to provide services that enrich the lives of all our customers, regardless of their abilities. This accessibility plan is a central element of our mission for more inclusive technology.