Frequently asked Questions - Tenant Support
Please read the questions/answers before contacting our support team.
The username must be typed in lowercase and the password must respect the lowercase/uppercase characters. If you are sure that you are entering the right information, your device may require additional authorization. This is the case for entertainment devices (eg: Xbox, TV, PS4…). For a complete list of devices and the procedure to follow, please visit this page.
Your username and password will be given to you by your owner.
Your username and password can be reset by our support team. Please contact us using the form or by email.
It is possible that your ISP (Videotron, Bell, Cogeco) is currently experiencing a failure in your area. Please contact our support team and we will be able to diagnose the problem.
All devices are compatible. (Computers, Iphone, Ipad, tablet) Some devices require additional authorization due to our encryption method (WPA2-Enterprise).
Game consoles and streaming devices must be allowed. (Xbox, Playstation, Apple TV, Chrome Cast). Just send us your MAC address so we can give you access.
Our equipment uses the latest encryption and isolation technologies so that each tenant is isolated on its own network. A neighbor will not have access to your devices.
The Internet access is completely open. There are no restrictions on our equipment. Please see the terms and conditions of use with your landlord.
Please contact our support team to evaluate your network. All buildings are unique. It is possible that the access points (antennas) are not well positioned or that there are not enough numbers. We will take the necessary steps with your landlord to remedy the situation.
Please contact our support team to evaluate your network. All buildings are unique. It is possible that the access points (antennas) are not well positioned or that they are not large enough. We will take the necessary steps with your landlord to remedy the situation.
Our support team responds to service calls 7 days a week. We respond to requests in order of priority. Your request is important to us. You will be contacted shortly.
Your owner has set up our equipment specifically for a wireless network. It is possible in certain cases to pass a cable to our equipments. An agreement with your landlord will be necessary before starting the process.
Your username and password will be automatically reset by our support team when your owner advises you to leave.
Contact our support Team
Contact our support team if you have any problems or questions about our services. We will answer you as soon as possible.
Email using the form below or by phone at 1-888-777-9778