{"id":11945,"date":"2025-04-23T17:04:43","date_gmt":"2025-04-23T22:04:43","guid":{"rendered":"https:\/\/wifiplex.ca\/?page_id=11945"},"modified":"2026-04-30T08:53:40","modified_gmt":"2026-04-30T13:53:40","slug":"aca","status":"publish","type":"page","link":"https:\/\/wifiplex.ca\/en\/aca\/","title":{"rendered":"ACA"},"content":{"rendered":"\t\t
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Wifiplex Accessibility Plan<\/span><\/span><\/p><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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At Wifiplex, we are committed to providing equitable access to all our digital services, ensuring that every customer, including those with special needs, can fully benefit from our solutions. This plan outlines our approach to meet and exceed the accessibility standards required by the Canadian Radio-television and Telecommunications Commission (CRTC).<\/p>

  1. Commitment and Policy<\/li><\/ol>

    Accessibility Policy: Wifiplex adopts a comprehensive accessibility policy aimed at supporting and continuously improving access to our services for people with all types of disabilities.<\/p>

    Responsibility: We have appointed an Accessibility Officer to ensure the effective implementation of our policy and compliance with legal and ethical standards.<\/p>

    1. Staff Training<\/li><\/ol>

      Mandatory Training: All employees undergo extensive training on accessibility principles, including the use of assistive technologies and adapted communication techniques.<\/p>

      Continuous Updates: Regular training sessions are held to maintain and update our team’s knowledge according to the latest innovations and best practices in accessibility.<\/p>

      1. Digital Services Accessibility<\/li><\/ol>

        Website and Applications: Our development team ensures that our website and mobile applications comply with WCAG 2.1 Level AA standards, with regular testing to identify and address any issues.<\/p>

        Communication Tools: We offer options such as live chat and video support to accommodate the needs of deaf or hard-of-hearing customers.<\/p>

        1. Customer Assistance<\/li><\/ol>

          Accessible Contact Options: We provide a range of contact options including telephone, email, live chat, and TTY, to ensure all customers can easily communicate with us.<\/p>

          Accessible User Guides: Our user guides are available in alternative formats such as Braille, audio, and simplified electronic formats to ensure accessibility for all our users.<\/p>

          1. Equipment and Technology<\/li><\/ol>

            Accessibility Evaluation: We regularly evaluate the devices we provide, such as modems and routers, to ensure they are accessible and meet users’ needs.<\/p>

            Continuous Improvements: We are committed to continuously improving the accessibility of our equipment based on customer feedback and technological advancements.<\/p>

            1. Feedback and Continuous Improvement<\/li><\/ol>

              Feedback Procedure: Customers can easily provide feedback on accessibility through a dedicated procedure, accessible via our website wifiplex.ca\/en\/aca and customer support 1\u00a0888-777-9778 or by email accessibility@wifiplex.ca.<\/p>

              Review and Action: Our accessibility plan is reviewed annually, considering customer feedback and audits, to make necessary adjustments.<\/p>

              1. Documentation and Communication<\/li><\/ol>

                Annual Reports: We publish an annual report detailing the progress made in accessibility and the challenges encountered.<\/p>

                Transparent Communication: We openly communicate our progress and ongoing improvements in accessibility, ensuring transparency and ongoing commitment to our customers.<\/p>

                Wifiplex reiterates its commitment to accessibility and inclusion, with the ambition to provide services that enrich the lives of all our customers, regardless of their abilities. This accessibility plan is a central element of our mission for more inclusive technology.<\/p>

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                \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tdownload the 2025 accessibility plan<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tdownload the 2026 accessibility plan<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                Accessibility Feedback<\/p>

                At Wifiplex, we are committed to continuously and sustainably improving the accessibility of our services. Your feedback plays an essential role in this effort. To ensure an optimal experience for clients with specific needs, and in accordance with the Accessible Canada Act, we invite you to share your comments regarding accessibility.<\/p>

                You may submit your feedback anonymously, by phone or in writing. However, to better support you, we encourage you to include your name, phone number, city of residence, and any other relevant contact information.<\/p>

                To contact us:<\/p>

                Phone: 1 888\u2011777\u20119778<\/p>

                Email: accessibility@wifiplex.ca<\/p>

                In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Wifiplex is committed to ensuring the confidentiality of all personal information, unless explicit consent is provided for its disclosure.<\/p>

                Contact Us<\/span><\/h3>
                To learn more about Wifiplex\u2019s services or to contact our customer service, please visit the\u00a0Contact<\/span><\/a>\u00a0 page on our website.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                Wifiplex Accessibility Plan At Wifiplex, we are committed to providing equitable access to all our digital services, ensuring that every customer, including those with special needs, can fully benefit from our solutions. This plan outlines our approach to meet and exceed the accessibility standards required by the Canadian Radio-television and Telecommunications Commission (CRTC). Commitment and […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-11945","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t